Privacy Policy

Welcome to Brent Man with Van. Your privacy is critically important to us. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your information when you use our services.

Information We Collect

Personal Information

When you engage our services, we may collect personal information that can be used to identify you. This includes, but is not limited to:

Name – Your full name.
Contact Information – Such as phone number and email address.
Address Details – Including your home or business address for service delivery.
Payment Information – Credit card details or other payment information necessary to process transactions.
Identification Documents – Photos or scans of identification documents if required for verification purposes.

Non-Personal Information

We also collect non-personal information that does not directly identify you. This may include:

Browser Type – Information about the browser you use to access our website.
Operating System – Details about your device’s operating system.
IP Address – Your Internet Protocol address which helps us understand where our visitors are coming from.
Browsing Behavior – Pages you visit on our site, time spent, and interactions with content.
Device Information – Information about the device you use to access our services, such as model and manufacturer.

How We Use Your Information

The information we collect from you is used in the following ways:

Service Delivery – To provide, personalize, and manage the services you request.
Communication – To communicate with you regarding your bookings, service updates, and customer support.
Improvement of Services – To understand how our customers use our services and to improve our offerings accordingly.
Marketing Purposes – To send promotional information and updates about our services, subject to your preferences.
Legal Obligations – To comply with legal requirements and enforce our policies.
Analytics – To analyze data for internal reporting and auditing purposes.

Data Sharing and Disclosure

We value your trust and are committed to protecting your information. Your personal data is not sold or traded to third parties. We may share your information in the following circumstances:

Service Providers – We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you.
Legal Requirements – If required by law, we may disclose your information to comply with a legal obligation, such as responding to subpoenas or court orders.
Protection of Rights – To protect and defend our rights, property, or the safety of our users and the public.
Business Transfers – In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

Data Security

We employ a variety of security measures to maintain the safety of your personal information. These measures include:

Encryption – Data is encrypted both during transmission and while stored on our servers.
Access Controls – Limited access to personal information to authorized personnel only.
Regular Audits – Conducting regular security audits to detect and resolve vulnerabilities.
Secure Data Storage – Utilizing secure servers and storage solutions to prevent unauthorized access and data breaches.
Employee Training – Ensuring all employees are trained in data protection and privacy best practices.

Your Rights

We believe in giving you control over your personal information. Depending on your location, you may have the following rights:

Access – The right to request access to your personal information and receive a copy of the data we hold about you.
Correction – The right to request correction of any inaccurate or incomplete personal information.
Deletion – The right to request the deletion of your personal information under certain circumstances.
Restriction of Processing – The right to request that we limit the processing of your personal information.
Data Portability – The right to receive your personal information in a structured, commonly used, and machine-readable format.
Objection – The right to object to the processing of your personal information for specific purposes.

To exercise these rights, please reach out to us through the channels provided on our website.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how our services are used. Cookies can be:

Session Cookies – Temporary cookies that expire once you close your browser.
Persistent Cookies – Cookies that remain on your device for a set period or until you delete them.
Third-Party Cookies – Cookies set by external partners or services integrated into our website.

You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our website and services.

Children's Privacy

Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country.

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your data is no longer needed, it is securely deleted or anonymized.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services after any changes indicates your acceptance of the updated policy.