Terms and Conditions - Brent Man with Van
Welcome to Brent Man with Van. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Introduction
These Terms and Conditions govern the use of the services provided by Brent Man with Van. Our aim is to ensure a clear understanding between us and our customers.
2. Definitions
- Service Provider: Brent Man with Van and its representatives.
- Customer: Any individual or entity that engages our services.
- Services: Includes man with van services, transportation, packing, and related tasks.
3. Booking and Payment
To secure our services, a booking deposit may be required. Full payment is due upon completion of the service unless otherwise agreed.
3.1 Booking Process
Customers can book our services through our website or by contacting us directly. Details must be provided accurately to ensure smooth service delivery.
3.2 Payment Methods
- Credit/Debit Cards
- Bank Transfers
- Cash Payments
4. Cancellations and Refunds
If you need to cancel a booking, please notify us at least 48 hours in advance. Cancellations made within 24 hours may incur a cancellation fee.
4.1 Refund Policy
Refunds are processed based on the timing of the cancellation and the work already performed. Refunds, if applicable, will be issued within 14 days of the request.
5. Responsibilities of the Service Provider
Brent Man with Van is committed to providing professional and timely services. We ensure that our staff are trained and our vehicles are maintained to industry standards.
5.1 Quality Assurance
We strive to deliver services that meet or exceed customer expectations. Any issues should be reported immediately for prompt resolution.
6. Responsibilities of the Customer
Customers are expected to provide accurate information and ensure that the premises are accessible for the service provider. Additionally, customers should secure any valuable items.
6.1 Access and Safety
Ensure that the service area is safe and accessible. This includes clear pathways and any necessary permissions for parking or unloading.
7. Liability and Insurance
Brent Man with Van carries insurance to cover potential damages during the service. However, we are not liable for damages resulting from customer negligence or unforeseen circumstances.
7.1 Insurance Coverage
Our insurance covers accidents, damages to property, and loss of items during the service. Detailed coverage information is available upon request.
8. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Data collected is used solely for service provision and will not be shared with third parties without consent.
8.1 Data Protection
Personal data is stored securely and in compliance with relevant data protection laws. Customers have the right to access and request changes to their data.
9. Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the UK courts.
10. Changes to Terms and Conditions
Brent Man with Van reserves the right to modify these terms at any time. Customers will be notified of significant changes through our website or direct communication.
10.1 Notification of Changes
Updates to the terms will be posted on our website. Continued use of our services constitutes acceptance of the updated terms.
11. Acceptance of Terms
By using the services of Brent Man with Van, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
12. Miscellaneous
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full effect.
12.1 Severability
Any invalid or unenforceable clauses will be severed, and the remaining terms will remain valid.
12.2 Entire Agreement
These terms constitute the entire agreement between the customer and Brent Man with Van, superseding all prior agreements.
13. Indemnification
Customers agree to indemnify and hold harmless Brent Man with Van from any claims arising out of the use of our services, except in cases of our gross negligence or willful misconduct.
13.1 Scope of Indemnity
This indemnity covers legal fees, damages, and any costs associated with defending against claims.
14. Force Majeure
Brent Man with Van is not liable for any failure to perform services due to circumstances beyond our control, including natural disasters, strikes, or governmental actions.
14.1 Notification of Force Majeure
In the event of a force majeure, we will notify customers as soon as possible and discuss alternative arrangements or cancellations.
15. Feedback and Complaints
We value customer feedback and strive to resolve any complaints promptly. Please contact us with any issues related to our services.
15.1 Resolution Process
Complaints will be reviewed and addressed within 14 days. We aim to find a satisfactory resolution for all parties involved.
16. Third-Party Services
Our services may involve third-party providers. We are not responsible for the actions or omissions of these third parties.
16.1 Use of Third-Party Services
Any third-party services used are subject to their own terms and conditions, which should be reviewed separately.
17. Intellectual Property
All content provided by Brent Man with Van, including text, graphics, and logos, are the property of the company and protected by intellectual property laws.
17.1 Usage Restrictions
Customers may not reproduce, distribute, or create derivative works from our content without explicit permission.
